Privacy Policy

1. Introduction

Emcee IT Solutions LLC, operator of AutomatePost ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content generation platform and services.

This policy applies to all users of AutomatePost, including our website, AI content generation tools, and related services. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

• Account Information: Name, email address, password, and profile details
• Business Information: Company name, industry, website URL, and business description
• Billing Information: Payment method details, billing address, and transaction history
• Contact Information: Phone number and communication preferences

Content and Usage Data

• Input Data: Text, keywords, topics, and prompts you provide to our AI tools
• Generated Content: AI-created content including blog posts, social media content, and proposals
• File Uploads: Documents, images, and data files you upload for processing
• Usage Analytics: Tool usage patterns, generation frequency, and feature preferences
• Integration Data: WordPress connection details and publishing activity

Technical Information

• Device Data: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, pages viewed, and error logs
• Cookies: Session management, preferences, and analytics cookies

3. How We Use Your Information

We use your information to:

Service Provision

• Generate AI-powered content based on your input and preferences
• Process and publish content to your connected platforms (WordPress, Shopify, Wix)
• Manage your account, subscriptions, and credit usage
• Provide customer support and respond to your inquiries

Service Improvement

• Analyze usage patterns to improve our AI models and tools
• Develop new features and enhance existing functionality
• Conduct research and development on AI content generation
• Monitor and maintain system performance and security

Communication

• Send account notifications and service updates
• Provide billing information and payment confirmations
• Share product announcements and feature updates (with consent)
• Respond to support requests and provide assistance

4. AI Training and Content Generation Privacy

Content Processing: Your input data is processed by our AI systems to generate content tailored to your needs. We do not use your specific content to train our general AI models without explicit consent.

Data Isolation: Your content and business data are processed in isolated environments and are not shared with other users or used for general model improvement.

Retention: Generated content is stored securely and retained according to your subscription plan and data retention preferences.

5. Third-Party Integrations and Data Sharing

Platform Integrations

When you connect third-party platforms (currently WordPress), we share only the necessary information to provide our services:

• WordPress: API credentials, site information, and content for publishing

Analytics, Advertising, and Support Providers

We use the following third-party services to understand product usage, measure marketing performance, and provide customer support. Each provider acts as an independent controller or processor under its own terms and privacy policies:

• Google Analytics (Google LLC): receives pageviews, events, device and browser attributes, approximate location (derived from IP), and a pseudonymous client identifier. Used for traffic and product analytics.
• Meta Pixel (Meta Platforms, Inc.): receives page view and conversion events, referrer URL, and identifiers such as the _fbp cookie. Used to measure and optimize advertising.
• ChatNest: receives messages you send through the in-app chat widget, along with any contact details you choose to provide. Used to deliver customer support.

Where required by law, these tags are only loaded after you provide consent through our cookie banner, and you can withdraw consent at any time.

Service Providers

We may share information with trusted service providers who assist us in:

• Payment processing and billing management
• Cloud hosting and data storage
• Customer support and communication
• Analytics and performance monitoring

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or abuse of our services
• Enforce our Terms of Service

6. Data Security and Protection

We implement comprehensive security measures to protect your information:

Technical Safeguards

• Encryption of data in transit and at rest
• Secure API connections and authentication
• Regular security audits and vulnerability assessments
• Access controls and user authentication systems

Operational Security

• Employee background checks and security training
• Principle of least privilege access controls
• Regular backup and disaster recovery procedures
• Incident response and breach notification protocols

7. Data Retention and Storage

We retain your information for different periods based on data type and purpose:

• Account Data: Retained while your account is active and for legal compliance periods after closure
• Generated Content: Stored according to your subscription plan and user preferences
• Usage Analytics: Aggregated data retained for service improvement (anonymized after 2 years)
• Billing Records: Maintained for tax and legal compliance requirements (typically 7 years)
• Support Communications: Retained for 3 years for quality assurance and legal purposes

You can request deletion of your personal data at any time, subject to our legal and contractual obligations.

8. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Control

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your data in a structured format

Communication Preferences

• Opt-out of marketing communications
• Manage notification preferences
• Control cookie and tracking settings
• Update consent preferences

To exercise these rights, please contact us at contact@automatepost.ai or use the privacy controls in your account settings.

9. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Essential Cookies

• User authentication and session management
• Security and fraud prevention
• Service functionality and preferences

Analytics Cookies

• Usage statistics and performance monitoring
• Feature usage analysis and improvement
• Error tracking and debugging
• Google Analytics: _ga, _ga_<container-id>, and_gid cookies used to distinguish users and sessions.

Advertising and Marketing Cookies

• Meta Pixel: _fbp (and, where set by Meta on its own domain,fr) cookies used to measure ad performance, attribute conversions, and build audiences for retargeting on Facebook and Instagram.

Support Cookies

• ChatNest: a session cookie used to keep your chat conversation open across pages and visits.

Managing Your Preferences

You can manage cookie preferences through:

• Your browser settings, to block or delete cookies
• Our cookie consent banner, where available in your region
• Google's Analytics Opt-out Browser Add-on
• Meta's ad preferences at facebook.com/adpreferences

10. International Data Transfers

Our services may involve transferring your data to countries outside your residence, including the United States, where our infrastructure and several of our providers (such as Google, Meta, and ChatNest) process data. We aim to ensure appropriate safeguards are in place for international transfers:

• Standard Contractual Clauses for EU data transfers
• Adequacy decisions for approved countries
• Appropriate technical and organizational measures
• Regular compliance assessments and audits

11. Regulatory Compliance

GDPR (General Data Protection Regulation)

For users in the European Union, we aim to align our practices with GDPR principles, including lawful basis for processing, data subject rights, and breach notification procedures.

CCPA / CPRA (California)

California residents have additional rights, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising. Our use of advertising cookies such as the Meta Pixel may qualify as a sale or share under CPRA. To opt out, use the "Do Not Sell or Share My Personal Information" control in our cookie banner or email contact@automatepost.ai.

Other Jurisdictions

We aim to align our practices with applicable privacy laws in jurisdictions where our users are located, including principles reflected in Canada's PIPEDA and similar frameworks.

12. Contact Information and Policy Updates

Privacy Contact

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes through:

• Email notifications to your registered email address
• Prominent notices on our website and platform
• In-app notifications for significant changes

By continuing to use AutomatePost after privacy policy updates, you acknowledge and agree to the revised terms.